With more to do in less time, we recognize your time is valuable. And that's why we offer our customers a plethora of support solutions to help save you time. We want to help your organization get the most out of our custom built learning solutions. We offer online customer support 24 hours a day, 7 days a week. Additionally, we offer the following support solutions:
Premium Technical Support:
Our Premium Technical Support provides you with timely and unlimited access to our team of expert specialists. Our experts have extensive support experience, which includes comprehensive knowledge of technical interfaces, implementation issues, and best-practice strategies to ensure your continued success throughout the life of your license.
Premium Service Plan:
The Premium Service Plan offers the most effective way to maintain your Learning Management System (LMS) with reliability, security, and ample amounts of storage space. In addition, the Premium Service Plan allows you to always have a safe backup plan, upload and share files within the safety of the LMS, access files from any connected computer, and provide a complete learning solution for your organization.
Administrator Certification Training:
The Administrator Certification Training provides administrators with 8-hours of asynchronous learning to become an LMS expert. In addition, this support feature offers administrators with interactive, informative, and easy-to-use training on the LMS that covers a broad range of subjects including Global Settings, Importing and Adding New Learners, Prescriptive Learning, Event Management, SCORM uploads, Collaborative Communication Project, and much more! After this extensive training, you will have acquired all the information needed to navigate and successfully use your LMS.
